Refund policy

Refunds will be processed only under the following conditions:

i. Cancellation within trial period: If a cancellation request is made within 7 days of the initial trial period, the full amount paid will be refunded.

ii. Service Disruption or Non-Delivery: If the platform is unable to provide the subscribed services due to technical issues, service interruptions, or other reasons beyond the user's control, a pro-rata refund may be issued for the period of non-availability, at the discretion of the platform.

iii. Payment Errors: Refunds due to payment errors, double payments, or overcharges will be processed after verification, provided the refund request is made within [30] days of the transaction date.

Data Export and Discontinuation: Users may export their data if they choose to discontinue using our platform. Refunds, if any, will be subject to the terms outlined in this clause and our separate refund policy.

Third-Party Payment Gateway: All payments are processed through a third-party payment gateway. By using the platform, users agree to abide by the terms and conditions of the payment gateway provider. We are not responsible for any errors, delays, or issues arising from the payment gateway’s services.

Refund Procedure: To request a refund, users must contact customer support via request Refund button on the platform within the applicable period. The refund request should include the transaction details and the reason for the request. All refund requests will be reviewed and, if eligible, processed within 15 days.

Changes to Refund Policy: We reserve the right to modify the refund policy at any time. Any changes will be communicated to users through email or platform notifications and will be effective immediately upon such notification. Users are encouraged to review the refund policy periodically to stay informed of any updates.

Swingbell Labs

admin@swingbell.com