Privacy Policy

SwingBell.com website is owned by SwingBell Labs LLP.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Asimith.com and SwingBell.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using SwingBell.com

Effective Date: 02nd September 2024

1. Introduction

This Privacy Policy outlines how ASIMITH.com and Swingbell.com by Swingbell Labs("we," "us," or "our") collects, uses, and protects your personal data when you use our Electronic Health Record (EHR) platform. Our platform is designed to support interoperability and is compliant with the Ayushman Bharat Digital Mission (ABDM) standards.

This privacy statement applies only to our website. Our site might contain links to other sites. Please be aware that Swingbell Labs is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personal or practice information from you.

2. Data Collection

• Healthcare Data: We collect and process healthcare data provided by patients through doctors and hospitals using our platform. This data is owned by the patients and is collected with their consent.

• Third-Party Services: Our platform utilizes third-party services, such as Amazon Web Services (AWS), for hosting and infrastructure. We do not collect personal data through these services but may use them for operational purposes.

• Data Collection and Usage for KYC and Verification:
  As part of our KYC process, we collect and process personal information, including Aadhaar details, to verify the identity of medical doctors using our Platform. This data is collected in compliance with the guidelines set forth by the Unique Identification Authority of India (UIDAI) and is used solely for the purpose of identity verification.

• In addition, our Platform integrates with third-party services for: (a) Aadhaar-based KYC verification; (b) Contact information verification (mobile numbers, email addresses) and location tracking;

• We are committed to safeguarding your personal data and have implemented appropriate measures to protect it. For information on how third-party services handle your data, please refer to their respective privacy policies. Your data will be used in accordance with applicable data protection laws and regulations.

3. Data Use

• Interoperability: Our platform supports interoperability by integrating with ABDM-gateways and APIs, allowing data to move between systems with patient consent.

• Claims Processing: We use the collected data to facilitate the submission of insurance claims through the NHCX. This includes processing, managing, and securely transferring data as required.

4. Data Sharing

• With Partners: We may collaborate with other organizations, service providers, or agencies to onboard doctors and hospitals. These partners will front-end the platform with a "Powered by Swingbell Labs" byline, but we remain responsible for the underlying software and infrastructure.
  

• Third-Party AI Tools: Our platform may include third-party AI tools for summarizing historical data. Users are advised to validate the outputs of these tools before relying on them for clinical or decision-making purposes. We are not responsible for the accuracy or reliability of these tools' outputs.
  

5. Data Security

• Security Measures: We implement reasonable security measures to protect data within our systems. However, no system is entirely secure, and we cannot be held liable for data loss or breaches beyond our control.

• Third-Party Services: As our platform uses third-party services like AWS, we are not responsible for data loss or breaches occurring through these services.
  

6. Data Ownership

• Patient Data: The patient retains ownership of their healthcare data. We ensure that data is moved between systems only with the patient’s consent.
  

7. Compliance and Reporting

• Regulatory Compliance: We adhere to guidelines, policies, and notifications from the National Health Authority, including data management policies and security regulations.

• Cyber security Incidents: We will report cyber security incidents and share related information in accordance with applicable laws and regulations.
  

8. Limitation of Liability

• We are not liable for any direct, special, incidental, consequential, or punitive damages arising from the use of our platform or any third-party services.

• Our total liability for any claims related to this Privacy Policy or the use of our platform shall not exceed the fees paid for the services during the preceding term.
  

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our platform, and your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Swingbell Labs

admin@swingbell.com