Avoid Costly Mistakes: Questions to Ask When Buying an HMIS

In our previous post, we discussed the struggles with outdated Hospital Management Information Systems (HMIS) and Electronic Medical Records (EMRs) in India. Now, we'll guide you on what questions to ask when buying an HMIS for your hospital, ensuring you make an informed decision.

1. What are the system's key features and functionalities?

Look for answers that clearly explain the HMIS's capabilities in simple terms. Be wary of technical jargon or overly complex explanations.

2. How user-friendly is the system, and what kind of training is provided?

Expect a straightforward answer about the system's ease of use and comprehensive training for your staff. If the vendor seems evasive or emphasizes technical expertise, it may not be the right fit.

3. What are the scalability options, and how easily can the system adapt to growing needs?

Opt for an HMIS that can grow with your hospital. Look for answers that mention flexible pricing plans, easy upgrades, or modular design.

4. What kind of data security and backup measures are in place?

Demand clear explanations about data encryption, backup procedures, and disaster recovery plans. If the vendor seems vague or dismissive, it's a red flag.

5. How does the system support regulatory compliance and accreditation?

Expect specific examples of how the HMIS meets Indian healthcare regulations and standards. Be cautious of generic assurances or lack of detail.

6. What is the total cost of ownership, including any additional fees or expenses?

Insist on a transparent breakdown of costs, including any hidden fees, support charges, or upgrade expenses.

7. What kind of customer support and maintenance is provided?

Opt for an HMIS with reliable support, regular updates, and a clear support structure. Be wary of vendors with unclear or inadequate support policies.

8. Are there any case studies or references from similar hospitals?

Request real-life examples or testimonials from similar hospitals. If the vendor seems hesitant or lacks concrete references, it may indicate a lack of experience or success.

9. What technology stack is used to build the HMIS?

Dismiss outdated technologies like:

• Older programming languages (e.g., COBOL, Visual Basic)

• Legacy databases (e.g., Microsoft Access)

• Outdated frameworks (e.g., ASP.NET, PHP)

Instead, look for modern technologies like:

• Cloud-based infrastructure (e.g., AWS, Azure)

• Modern programming languages (e.g., Python, Node.js)

• Robust databases (e.g., MySQL, MongoDB, PostGreSQL)

• Agile development frameworks (e.g., React, Angular)

• A modern tech stack ensures the HMIS is scalable, secure, and easy to maintain.

10. Is the HMIS ABDM (Ayushman Bharat Digital Mission) certified?

Ensure the HMIS is compliant with India's national digital health mission standards. ABDM certification ensures seamless integration and interoperability with other healthcare systems.

When evaluating the vendor's answers, consider the following:

- Clarity: Are the answers clear and concise, or overly technical?

- Confidence: Does the vendor seem confident and knowledgeable, or evasive?

- Specificity: Are the answers specific and detailed, or generic?

- Transparency: Is the vendor open about costs, support, and limitations?

- Technology: Is the tech stack modern, scalable, and secure?

Conclusion

Asking the right questions when buying an HMIS is crucial to ensure you find a system that meets your hospital's needs and sets you up for success. By evaluating the vendor's answers based on clarity, confidence, specificity, transparency, and technology, you'll be better equipped to make an informed decision. Remember, a modern and ABDM-certified HMIS is essential for a scalable, secure, and future-ready efficient healthcare management system.